Pet Supplies Plus Gurnee

Pet Supplies Plus in Gurnee is one of the most friendly businesses I patron. I began bringing my pet there for grooming several years ago and was blown away by the professionalism and kindness of the grooming team. I now bring all three dogs and feel very confident that they are each very well cared for due to this team. Also, each time I enter the store, I am greeted by very friendly store associates. Every single associate I have encountered over the years seems genuinely happy to be there. Customer service at its best, which is rare these days. I would recommend Pet Supplies Plus in Gurnee to anyone. Thank you.

Good Evening, I just left your store a bit frustrated. I spend plenty of money with Pet Supplies. There’s a sign on all of your treat products that states buy 3 and get 1 free. For all treats for cats and dogs. No specifications saying they have to ALL be the same product, but the signs are for all treats. To minimize confusion you should state it’s free if purchased from ALL the same brand, product /items. Then you have these young people who do not have a clue how to problem solve with customers. Well, the young lady says, “I can’t just give it to you for free”. Wow! Isn’t that what you were going to do? Give the fourth free? How does this make sense? Where are the adults who would know this? I didn’t press because truly I didn’t want to be that patron. Sorry but definitely not sorry!

As I was in the store tonight, some things jumped out at me that were concerning. I understand that shipment was late, however, when it did arrive it was alarming to see that there were only a few people scheduled and I’m sure that there will not be enough people to help tomorrow to get everything unloaded - items there are still so limited and it’s going to end up being the same thing of people coming in and not getting their stuff. Next I overheard a conversation between the staff and I think it is so petty of the manager to do this to another staff member. Supposedly, the scheduling manager reduced the hours of a team member because they were “talking to much”. Whether that is true or not, you do not manage your team that way!!! What happened to having a conversation first? Maybe they weren’t aware of how much the behavior was persisting? Also, so many places are short staffed, why are you going to add more to that issue? Uhhh you might not have enough staff to unload shipping tomorrow and you do this! And this economy today? How is that person supposed to earn enough to pay bills? Right now, they’re probably so confused. Lastly, I was so excited to see a chameleon in the store again! It was so disheartening to hear that there was one in the back because he was sick:( Maybe they should look at having proper tanks for chameleons that allow more ventilation and climbing space

The store itself seems nice and decently stocked. I couldn't find what I came in looking for (a specific brand of cat treat, Fancy Feast Petites in a certain flavor) but there seemed to be a good selection of other brands/items in general, particularly for dogs. I didn't check out so I can't speak to the friendliness of staff, but they did say hello and wave when I walked in. However, the reasoning for giving three stars is the state of the ferrets' cages. When I saw them, I was shocked. I only saw *one* ferret, not the alleged former two let alone the supposedly current six, but the poor thing's cage was filthy. I decided to see if this was a common occurrence at this store because any pet owner knows it's not really feasible to keep a pet's area 24/7 spotlessly clean and I didn't want to unfairly judge. Doing so, I found four months ago someone else commented on this to which the store responded saying this was due to expansion of inventory of ferrets from two to six "requir[ing] an adjustment to some of our standards and practices" (which I guess means not having the resources to maintain the cages?). I understand short staffing, I understand not being able to maintain cages if there's a lot of animals in there. But there was one singular ferret (pictured sleeping in the pink hammock alone) and a chaotic mess. That can't be healthy for it, surely? Other reviewers mention scores of dead fish which, after seeing this cage, doesn't surprise me. I would hope the owners do a better job of maintaining pet wellbeing instead of shifting blame to changes in standards/practices or allowing customers to blame short staffing. The continued occurrence of this issue speaks to a management problem in my opinion and while I'd like to come back for other cat supplies because of its convenient location, until they fix those issues I don't feel right supporting this store.